Support
Lumi is a calm AI calorie deficit tracker. For account, subscription, or privacy questions, email us and we’ll get back as soon as we can.
Common questions
Subscriptions and billing
Premium is billed through Apple. To change or cancel, open iOS Settings → Apple ID → Subscriptions and select Lumi. Refunds are handled by Apple under their policies.
AI meal scans
Free plans include limited daily photo and text analyses. Premium raises that limit. Estimates are approximate—clear photos and short notes (especially hidden oils or exact grams) help.
Apple Health
If activity looks wrong, check Settings → Privacy & Security → Health → Lumi and confirm the categories you want to share. You can turn access off at any time.
Delete my data
You can remove meals and entries in the app. To request deletion of account-related server data, email support@get-lumi.app from the address associated with your Apple ID if possible, and include “Data deletion request” in the subject.
Policies
Lumi is not medical advice. If you have a health concern, talk to a qualified professional.